In order to make your visits to SchoolShoes.co.uk as responsive as possible, we collect information when you use our website. To assist in delivering an enjoyable online experience for all our visitors, we provide this summary of what information SchoolShoes.co.uk collects online, and how SchoolShoes.co.uk uses that information.
In general, privacy legislation defines "personal information" as information about an identifiable individual or information that allows that individual to be identified. This policy will address the personal information we collect, use and disclose more precisely, which generally includes your name, home address, telephone number, personal email address, billing and account information and other information incidental to providing goods and services to you.
Information we collect
1. General Browsing
SchoolShoes.co.uk gathers, whilst not personal, navigational information about where visitors go on our website. This information allows us to analyse the use of the website to work out the most visited pages helping us deliver a greater quality of user online experience by recognising and delivering more of the most desired features and services. Additional non-personally identifiable information (such as domain type, browser version, service provider, IP address) may be collected providing information regarding the general use of our website.
2. Personal Information
If you complete a "Contact Us" form on our website (this includes commenting on or asking questions about our merchandise), we may collect your name, e-mail address, mailing address and any information that you include in the text of your message.
3. Sign Up for Mailing List
If you sign up for our mailing list, it will be requested that you provide your name, gender, e-mail address and postal address. Signing up for our mailing list allows you to receive e-mails and postal mail featuring information about SchoolShoes.co.uk products.
4. E-mailing an Item to a Friend
When emailing an item from SchoolShoes.co.uk website, the designated recipient will receive the sender's name and e-mail address, as well as any text entered into the message by the sender. SchoolShoes.co.uk does not review or retain the names or e-mail addresses of the sender or recipient, which are provided in E-mail-A-Friend. Likewise, SchoolShoes.co.uk does not retain or review any information provided in the message content. You only send items to friends if you believe your friend would be interested in receiving the information.
5. Purchasing at the Online Store
If you purchase merchandise through SchoolShoes.co.uk, we will gather personal information (i.e. name, billing and delivery address information, e-mail address, and telephone number), as well as information regarding your purchases on our website, which we may combine with your store purchase information.
SchoolShoes.co.uk does not store your credit or debit card information on our system. Your payment details are taken via the encrypted SagePay or PayPal portal, this is not passed to us. As well as using the highest levels of encryption security we have taken a number of precautions to ensure your safety and security whilst using SchoolShoes.co.uk
Using information we collect
We use the information collected at SchoolShoes.co.uk for the following purposes: - To understand the user’s needs and preferences, to advance, market, sell or provide products and services, and possibly to conduct research and evaluations. - To complete your transaction for our goods to the best of our ability or process your return or exchange. - To manage and progress SchoolShoes.co.uk’s business, operations and accounts, collect and process payments. - To detect and protect SchoolShoes.co.uk, and other third parties, against error, negligence, fraud, theft and any other illegal activities and to audit compliance with policies.
As permitted by, and to comply with, any legal or regulatory requirements or provisions.
Third party information sharing
1. SchoolShoes.co.uk does not under ANY circumstances sell or rent email address, postal address or purchase information to any third parties.
2. Service Providers. Please be aware that SchoolShoes.co.uk may use third parties to provide services to us, such as successfully fulfilling orders, processing payments, monitoring site activity, serving site content, organising information, conducting surveys and administering e-mails. Such third parties may have access to your personal information to provide services on behalf of SchoolShoes.co.uk, but may not use your information for any other purpose.
4. Storage in the United Kingdom. We process and store personal information in the United Kingdom, and our third party service providers may also store and process your personal information in the United Kingdom, all in compliance with the UK Data Protection Act of 1998. Such personal information may be subject to disclosure under the laws of the United Kingdom.
SchoolShoes.co.uk uses a browser feature known as a cookies that assigns a unique identification to your computer. The cookies are typically stored on your computer's hard drive. Information collected from cookies is used by SchoolShoes.co.uk to determine and evaluate the effectiveness of our website, analyse trends and administer the website. The information collected from cookies allows us to determine which parts of our website are most visited, difficulties our visitors may experience on our website and other similar things. With this knowledge, we can improve the quality of your experience on our website by recognising and delivering more of the most desired features and information, as well as by resolving access difficulties.
By submitting personal information to SchoolShoes.co.uk, you are agreeing that we may collect, use and disclose your personal information in accordance with the purposes and uses identified in this policy or as required by law.
1. Email Addresses. Wish to stop receiving e-mails from SchoolShoes.co.uk, click the unsubscribe link on the SchoolShoes.co.uk newsletter e-mail. If you request to be removed from our e-mail marketing list, you may still receive e-mail confirmations for any orders placed on SchoolShoes.co.uk.
2. Postal Addresses. If you do not wish to receive marketing materials from SchoolShoes.co.uk via regular postal mail, inform us and we will remove you from our postal mailing list.
Accessing and updating your personal information
Upon your written request, we will inform you of the use and general disclosure of your personal information and we will give you a copy of the information we have retained. For accessing your personal information there may be a minimal charge.
Please send your written request to SchoolShoes.co.uk, Privacy Request, 49 Forest Road, Leicester, LE5 0DW. In your written request, please include your name, address and e-mail address so that we may verify whether we retain any personal information about you.
Privacy of children on our website
SchoolShoes.co.uk is not directed at people below the age of 18, no one under the age of 18 should provide personal information on this website.
Our website may contain links to other websites. SchoolShoes.co.uk does not evaluate and is not responsible for the privacy practices or the content of such websites. We recommend you review the privacy policies on any link to ensure that you are comfortable with their privacy policies and practices.
SchoolShoes.co.uk limits the number of employees that have access to the databases containing any personal data, and SchoolShoes.co.uk employees are made aware of the importance of confidentiality.
We designed the SchoolShoes.co.uk online store to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator and versions 4.0 or higher of Internet Explorer, Mozilla Firefox & Safari. Browsers that do not meet this requirement will be prevented from navigating the online store section of the SchoolShoes.co.uk website.