Terms & Conditions



By using our website you agree to the below terms and conditions.

Welcome to SchoolShoes.co.uk
Our website: www.SchoolShoes.co.uk  (the "Website"). This site is licensed and operated by WBYS Ltd. Registered office: 50 Woodgate, Leicester, LE3 5GF. Please note this address should NOT in any circumstances be used for correspondence or returns. Registered company number 09415947. Please review the following terms and conditions before using this Website. These terms and conditions, which may be modified infrequently, apply to all visitors or users of, this Website. Following are Terms & Conditions relating to use of the Website. Your use of the Website confirms your acceptance of and agreement to be bound by these terms and conditions. Therefore, if you do not accept these terms and conditions, do not use this Website. In the event of any violation of these terms and conditions, SchoolShoes.co.uk reserves the right to seek all remedies available by law. We may terminate your access or use of this Website at any time, for any, or no, reason and without giving you prior notice. We may revise these terms and conditions at any time by updating this page. You should visit this page occasionally to review the then appropriate terms and conditions because you are bound by them. Use of this Website following any such revisions constitutes agreement to follow and be bound by the terms as revised.

Ownership of Content
SchoolShoes.co.uk owns all rights to the design of the Website, media contained on the Website and all of the information provided on this Website and copyright, trademarks and other intellectual property rights protect them. All trademarks reproduced in this Website, which are not the property of, or licensed to SchoolShoes.co.uk, are acknowledged on the Website.

Our Products
All features, specifications, products, prices of products and services described on this Website are subject to change at any time without notice. There may infrequently be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We make no representation as to the accuracy, completeness, consistency or currency of any information on this Website. We reserve the right to make changes in information about price, description, or availability without giving notice. We reserve the right to limit the order quantity on any product and/or refuse service to any customer without prior notice. We have made every effort to display the colours of our products on the Website as accurately as possible; however, the colour you see will depend on your monitor screen resolution, and we cannot guarantee that your monitor will accurately display the product colour. The inclusion of any products or services on this Website does not imply or warrant that these products or services will be available over the internet or in our retail store at any time.

Your Account
You can register with us through our Website and create an account (the "Account"). You will have access to your Account by providing a username and password. You are responsible for maintaining the confidentiality of your access information (Username and Password) and for controlling access to your Account and your computer. You agree to accept responsibility for all activities that occur under your Account. We may terminate your Account at any time, for any reason or no reason and without prior notice to you.

Links may be established from this Website to one or more external web sites or resources operated by third parties (the "Third Party Sites"). In addition, certain Third Party Sites may also provide links to the Website. Links from external sources should not be deemed to suggest that SchoolShoes.co.uk endorses the Third Party Sites or any content within them. SchoolShoes.co.uk is not responsible for, liable for or in control of Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and SchoolShoes.co.uk will have no liability arising out of, or related to, such web sites and/or their content or for any damages or loss caused, or alleged to be caused, by, or in connection with, any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.

This Website and all content of the Website are provided to our customers and prospective customers "as is" and "as available", without warranties of any kind, whether expressed or implied, including but not limited to, those of merchantability, fitness for a specific purpose, title or non-infringement. You acknowledge, by your use of the Website, that your use is at your sole risk. In such jurisdictions, that do not allow the disclaimer of implied warranties, the foregoing disclaimer may not apply to you.

Limitation of Liability
In no event will SchoolShoes.co.uk be liable, to any party, for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other linked site, including without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of, or reliance on the information present, even if SchoolShoes.co.uk is expressly advised about the possibility of such damages. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you.

Terms & Conditions relating to sale of products

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. In order to contract with SchoolShoes.co.uk you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. SchoolShoes.co.uk retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. If an international delivery (both EU and non EU) "failed" due to reasons involving the customer, such as but not limited to, a failure to pay local tax and disbursements, a failure to collect your item from a pre-arranged collection point or any such reason we will charge to the order a fee equivalent to the original postage cost. This will be deducted from your refund after the item arrives back with us. This is in addition to the original postage cost which is non-refundable. Local taxes and charges levied by Government agencies or by shipping agents on behalf of Government agencies are the responsibility of the customer and therefore must be settled by the customer.

Terms & Conditions relating to SchoolShoes.co.uk offers 

All discount codes must be placed within the timescale mentioned in offer. All discount codes must be entered in the designated section at checkout. Offers are non-redeemable after the point of purchase. Should multiple variations of an offer provide the buyer with an increasing discount relative to the amount of products purchased, any products returned by the buyer will be treated as a singular purchase so discounts will correspond to the base level of the offer.

Your contract with SchoolShoes.co.uk 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation, by e-mail, that the goods you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund. All prices on the Website are inclusive of United Kingdom VAT (where applicable) and exclusive of postage and packing. Details of postage and packing charges can be found at our delivery information page. Prices quoted on the Website are indicative only and are subject to change. Furthermore, prices on the Website may differ from those in our retail store.

Non-Refundable Items
Items which have been customised are strictly non-refundable. Customers who choose to have "rubber grip soles" or "added heel height" to shoes or boots will not qualify for a refund in the event the item is not as expected. The item would deem to have been customised or personalised according to your request and therefore non-returnable. Due to hygiene purposes, socks and insoles are also strictly non-refundable or exchangable. SchoolShoes.co.uk is not able to refund orders that are deemed to be "trade" orders where a discount has been applied to facilitate a volume purchase. A trade order is defined as a purchase for resale or for business use. If the agreed sale price reflects a discount in the standard sale price and it is clear the purchase is for business use, it will be deemed a trade order by default. By agreeing to receive a discount or to procure goods using our standard trade price list, you agree to be bound by the returns exclusions for trade customers. This exclusion does not apply to local authority orders where both parties are bound by contractual agreement. We are also not able to refund "scotchguard protection" which is an added service that cannot be re-stocked in the event of a return.  The item price will be refunded but the cost of "scotchguard protection" cannot be refunded.

Please also note that socks and insoles are also non-refundable or exchangeable for hygiene reasons.

Returned Items
If the original box or bag of a returned item is damaged by the customer, then a 20% restocking fee will be deducted from the refund. Please note, this rule does not apply to the mailing bag. 

Fair Wear & Tear Policy

In order to be covered by our fair wear and tear policy we ask you to take reasonable care and exercise due care and attention when wearing or using any item purchased from our store.  If a fault occurs with your item during its lifetime, we will refer to our fair wear and tear policy to determine whether the item has been used with consideration whilst you have owned it.  If we feel your item has not been cared for in what we would consider to be a reasonable manner, we may, and entirely at our own discretion, refuse to repair/replace or refund your purchase due to the item not being adequately cared for or due to the item being neglected or misused whilst in your custody.

Items Returned to Sender

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the supplier) then without prejudice to any other right or remedy available to the supplier, the supplier may:
- Store the goods until actual delivery and charge you for reasonable costs of storage and new postage expenses; or
- Sell the goods upon receipt of them back at the supplier's address and (after deducting all reasonable storage and selling expenses) process a refund for your order.

If you fail to take delivery because you have cancelled your contract under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the supplier shall refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

For orders involving multiple items, we reserve the right to dispatch items separately in order that we may fulfil your order in the quickest and most efficient manner possible.  In the event of a shortage, where we have not indicated that there are items "to follow" from your order, please inform us immediately in writing as soon as possible and always within 7 working days of receipt.  Please retain the exterior packaging and invoice as this may assist us with our investigation.

Duties & Clearance Charges
Orders placed for delivery outside of the United Kingdom may be subject to duty, VAT and clearance/brokerage charges. This is dependent on the country to which you are requesting delivery. SchoolShoes.co.uk has no control over this. All items are sent delivery duty unpaid (DDU or DAP). It is the purchaser's responsibility to ensure that any associated costs to receive the goods are settled in full with our delivery partner either pre or post delivery taking place. If goods are returned to us as a result of unpaid duty, VAT or clearance charges or in the event that duty, VAT or clearance charges are billed to the shipper, these costs will be levied back to you and deducted from any refund that you are owed. Outbound shipping costs are strictly non refundable.