Delivery & Returns
UNITED KINGDOM DELIVERY
We are delighted to offer our UK customers a seamless and cost-effective delivery policy. For orders exceeding £75, you can enjoy the added benefit of free standard delivery, making your shopping experience even more rewarding. For standard delivery orders under £75, a nominal fee of £2.99 will be applied. However, once your order surpasses £75, the standard delivery service becomes absolutely free.
Need your items urgently? No worries! Take advantage of our Express/Next Day Delivery option, available for just £3.99. Rest assured that we are committed to providing you with timely and convenient delivery solutions, tailored to your preferences and budget. Shop with confidence and experience top-notch service at your doorstep.
At SchoolShoes.co.uk, we prioritize seamless international delivery. We've partnered with DHL™ for efficient and reliable shipments outside the UK. With DHL Express, your package arrives in 2 - 5 working days. European destinations have a flat-rate delivery cost displayed at checkout.
Duty and tax charges within the USA are usually exempt up to $800 per shipment. For other countries, check with local customs. Remember, duty and tax charges are your responsibility, and non-payment may lead to package issues.
We're committed to transparent international delivery.
United Kingdom Returns
- Ensure your return items are in their original condition with all tags and packaging intact.
- Visit the returns portal below to create your return label.
- Pack your items securely and attach the label to the outer package.
- Drop off your package at your nearest Royal Mail Post Office or arrange for a collection through the Royal Mail website.
Eligibility: Our returns process is applicable for customers in the United Kingdom only.
Returns Window: You have 14 days from the date of delivery to initiate a return, except during our extended returns period from November 1st to January 5th. During this time, you can return items purchased within this window.
Return Costs: The £2.99 return label fee will be deducted from your refund. If you need to return more than 2 items using the same label, each additional item will incur an extra charge of £2 per item.
Once we receive your return and inspect the items, we will process your refund, deducting the £2.99 label fee (if applicable). Refunds will be issued to the original payment method within 7-10 business days.
Exchanges: If you are returning an item for an exchange, the return label will be provided free of charge. Please refer to the exchange section for more information on how to proceed.
For any further assistance or inquiries regarding returns and exchanges, please call or email us.