Answers to most common questions about products, orders, delivery, and payments.
Are Boys & Girls Shoe Sizes The Same?

Generally, kids’ shoe sizes are not gender-specific, particularly for smaller children.

Some brands, like Skechers, make no distinction at all between kids’ sizes in terms of gender. Other brands, like GEOX, begin differentiating only for older kids, with different sizing applying to teen girls and boys in some shoe styles.

The general rule of thumb you can follow is that shoe sizes for smaller boys and girls are the same. If there is any variation in sizing, refer to our size guides to help find the correct fit for your child.

How Do You Break In Kids’ Shoes?

The best thing you can do to ensure your child’s comfort in their new shoes is picking out their correct size. Their shoes should fit them, not the other way around! Our size guide is here to help make sure their new shoes fit equally as good as they look.  

To help break in your child’s new shoes even before their first day at school, they can wear them around the house for short bursts of time to loosen them up. Protecting their feet with thick socks will also prevent rubbing and blisters whilst slightly stretching the material of the shoe for added comfort. Lastly, try tying the shoes tightly for that same stretching effect, making their shoes comfortable for them as soon as possible.

How Often Should You Replace School Shoes?

Ideally, a good pair of shoes will last until your child grows out of them and is ready for a new size. However, if normal wear and tear affects the shoes before this, either on the outer part of the shoe or even the insole, a replacement pair is a good idea to ensure your child can walk and run as freely as ever.

You can expect around 700 hours of wear out of a good shoe, which should be around 6 months of the school year.

How Frequently Do Kids’ Shoe Sizes Change?

Smaller kids grow at a much faster rate, feet included, so you may see a size increase of up to two sizes a year. Slightly older kids will average one size increase per year, while some teens may retain the same shoe size for longer as growth begins to steady.

With that said, all children are unique, so having your child’s feet measured regularly will ensure they are always comfortable in their shoes. 

Do Kids Grow A Shoe Size Every Year?

Most kids, especially smaller children, will grow at least one shoe size per year.

Some may grow faster than this, while others grow less rapidly. This will be slightly different for every child so regularly checking that your child is still comfortable in their current shoe size and having them measured is always a good idea.

At What Age Do Feet Stop Growing?

Typically, feet stop growing in size at around 13 years of age for girls and around 16 years for boys. However, some children may still see continued slower growth past these ages and will therefore need a different shoe size to accommodate this.

Is It OK For Kids’ Shoes To Be A Little Too Big Or Small?

Shoes should ideally be neither too small or too big as both come with their own, and similar, set of problems.

If shoes are too small, this will cause rubbing friction that creates blisters. Shoes that are too big are also less than optimal. As your child’s foot moves or slides in their shoes, their ability to walk normally is hindered. This can also cause blisters and potentially even hurt their toenails.

The perfect shoe size will leave about a half of an inch of space between the front of the shoe and toes, allowing the toes slight space to move, while still supporting the entire shoe.

How Much Room Should A Kid Have In Their Shoes?

There should not be too much free space in your child’s shoes, just enough for the toes to move a little. About a half of an inch of space from the front of the shoe is typically enough.

What Is The Difference Between Touch Fastening And Velcro??

Velcro refers to the original manufacturers of touch-fasteners – their brand became heavily associated with their invention as they were able to patent the technology. The technology itself is called touch-fastening, also commonly referred to as hook-and-loop fastening.

What payment methods do you accept?

We accept a variety of payment methods via Shopify Payments, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Is it safe to enter my credit card information on your website?

Yes, it is safe to enter your credit card information on our website. We take data security seriously and employ industry-standard encryption protocols (SSL) to protect your sensitive information during transmission. Your payment details are securely processed by our trusted payment partners, and we do not store your card information on our servers.

Why was my payment declined?

Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or security concerns. Double-check that the card details entered are accurate and that your card is eligible for online transactions. If the issue persists, please contact your card issuer or reach out to our customer support for further assistance.

Can I use multiple payment methods for a single order?

Currently, we support using only one payment method per order. You can choose from the available payment options during the checkout process and complete the transaction using your preferred method.

Are there any additional fees for using a specific payment method?

No, we do not charge any additional fees based on the payment method you choose. The price you see during checkout is the final amount you'll pay for your order. However, please be aware that your card issuer or payment provider may have their own fees or exchange rates, which are beyond our control.

Can I change my payment method after placing an order?

Unfortunately, once an order is placed, the payment method cannot be changed. If you encounter any issues with the payment method selected, you may need to cancel the order and place a new one using the desired payment method. Please contact our customer support for assistance in such cases.

Delivery & Returns
What are the delivery options available, and how long will it take to receive my order?

We offer several delivery options, including Tracked 48 delivery and Tracked 24 (Express) shipping. The delivery time depends on your location and the chosen shipping method. Typically, Tracked 48 shipping takes 2-3 business days, while Express delivery arrives within 1 business days.

Do you offer international shipping?

Yes, we do offer international delivery to many countries. During the checkout process, you can select your country from the list of available shipping destinations. Please note that delivery times may vary for international orders.

How can I track my order?

Once your order is posted, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status and location of your package. Alternatively, you can log in to your account on our website to track your order's progress.

What should I do if my order is delayed or hasn't arrived yet?

If your order is delayed beyond the estimated delivery time, we apologize for any inconvenience caused. Please check the tracking information first to see if there are any updates. If you have concerns, don't hesitate to contact our customer support team, and we'll investigate the issue promptly.

Can I change my delivery address after placing an order?

To ensure timely delivery, we process orders quickly. Once an order is placed, we are unable to change the delivery address. If you need to make changes, please contact our customer support as soon as possible, and we'll do our best to assist you.

What is your return policy?

We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return the item within 14 days of delivery for a full refund or exchange. The product must be in its original condition with all tags and packaging intact. Please check our Returns & Refunds page for more details.

Will I be charged for return postage?

The best option, is for you to purchase a pre-paid returns label at the checkout. A pre-paid returns label is a convenient postage label that we, SchoolShoes.co.uk, offer at a nominal cost of £1. When you decide to return an item, simply affix this label to the outside of your securely packaged parcel and drop it off at any Royal Mail post office. The best part is, using this label won't incur any deductions from your refund.

However, if you opt not to purchase the label during the initial return request and instead choose to download it from our website after receiving your order, a £4 deduction will be applied from your refund. This deduction helps cover the cost of return delivery.

We believe providing you with the option of a pre-paid returns label ensures a hassle-free and cost-effective return process. Rest assured, we're here to make your shopping experience as smooth as possible.

Customer Support
How can I contact customer support?

You can contact our customer support team through several channels:

  • Phone: Call us on 0116 326 0886.
  • Email: Send your query or concern to our customer support email at help@schoolshoes.co.uk
  • WhatApp: Click on the WhatsApp icon in the header or the footer on any page.
What are your customer support hours?

Our customer support team is available to assist you during the following hours:

  • Monday to Friday: 10am-3pm
  • Saturday: Our phone lines are not open on weekends, but we will reply to WhatsApp & email conversions between 9am & 1pm.

Please note that these hours may vary during holidays or special occasions.

What should I do if I have a problem with my order?

If you encounter any issues with your order, please follow these steps:

  • Log in to your account and go to the "Order History" section to find the relevant order.
  • Check the order details to see if there are any updates or tracking information.
  • If you have questions or concerns, contact our customer support team immediately for assistance. Provide them with your order number and relevant details, so they can help resolve the problem promptly.
How do I report a damaged or defective item?

If you receive a damaged or defective item, please follow these steps:

  • Contact our customer support team as soon as possible after receiving the item via WhatsApp or email.
  • Provide them with your order number, details about the damaged or defective item, and photos of the fault & the sole of the pair.
  • Our customer support team will guide you through the return or exchange process, and a replacement or refund will be arranged promptly.