Dear Customer
Thank you for the review and I am sorry to hear you are disappointed. If I may, I would just like to explain briefly what happened with your order.
You contacted us to explain you had received the Black and not the Patent, we asked for some images and then offered to send you a returns label so the shoes could be sent back.
Unfortunately, we cannot send replacements until we receive the item back and you explained you will be keeping the shoes as your daughter required them for school.
I am genuinely sorry for the disappointing experience you had but we did offer to look into this for you. Again, I am sorry that you had a less than satisfactory experience, please accept our sincerest apologies.
Best regards,
Sonal.
